Exception Handling & Resolution
Catch exceptions early, resolve them fast, and learn to prevent them.
Exceptions are the silent productivity killer in AP. Price variances, quantity mismatches, missing POs - each exception takes 5-10x longer to process than a clean invoice. Nexus AP helps you identify, resolve, and prevent exceptions.
The Challenge
Most AP teams don't know their true exception rate. Exceptions are discovered late, require research across multiple systems, and often involve back-and-forth with vendors and internal stakeholders.
The Solution
Nexus AP flags exceptions immediately with specific details and context. Smart routing sends exceptions to the right person for resolution. Analytics help you identify root causes and reduce exception rates over time.
How It Works
Exception Detection
Discrepancy identified during invoice processing
Exceptions discovered during payment run, causing delays
Exceptions flagged immediately with specific details
Context Gathering
All relevant documents and history assembled
Staff researches across multiple systems
All context displayed on one screen
Resolution Routing
Exception routed to appropriate resolver
Email chains, unclear ownership
Smart routing based on exception type and vendor
Resolution & Learning
Exception resolved and patterns identified
Same exceptions repeat, no systemic improvement
Analytics identify patterns, enable prevention
Key Features
Real-time detection
Catch exceptions as soon as invoices are processed
Detailed diagnostics
See exactly what's wrong with full context
Smart routing
Route to purchasing, receiving, or vendor based on type
Collaboration tools
Internal notes and vendor communication in-app
Exception analytics
Track rates by vendor, type, and root cause
Resolution workflows
Guided steps for common exception types
Benefits
Faster resolution
Resolve exceptions in hours, not days
Lower exception rates
Analytics help prevent recurring issues
Less research time
All context on one screen
Better vendor relations
Resolve issues professionally and quickly
ROI Impact
| Metric | Before | After | Improvement |
|---|---|---|---|
| Resolution time | 3-5 days | <1 day | 75% faster |
| Exception rate | 25-30% | 15-20% | 40% reduction |
| Research time per exception | 30-60 min | 5-10 min | 80% reduction |
| Staff frustration | High | Low | Significant |
Frequently Asked Questions
What types of exceptions does Nexus catch?
We detect price variances, quantity mismatches, missing POs, duplicate invoices, unapproved vendors, missing receipts, tax discrepancies, and custom exception rules you define.
How do exception analytics work?
Nexus tracks exception rates by vendor, commodity, exception type, and time. You can identify problem vendors, seasonal patterns, or process issues that cause recurring exceptions.
Can I set up custom exception rules?
Yes. Beyond standard matching exceptions, you can create rules based on any invoice field or combination. Alert on large amounts, new vendors, specific GL codes, or unusual patterns.
Category
EfficiencyRelated Use Cases
Popular Industries
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