Exception Resolution
The process of investigating and resolving invoices that fail automated matching or validation.
Definition
Exception resolution is the process of investigating why an invoice failed automated processing and taking corrective action. AI-powered exception resolution analyzes the root cause, suggests solutions, and in many cases auto-resolves the exception by applying learned patterns from historical resolutions.
Why It Matters
Exception resolution is where AP staff spend most of their time. Reducing average resolution time from days to hours directly improves processing costs, vendor satisfaction, and cash flow timing.
Examples
AI-resolved price variance
AI checks the vendor portal and finds a price increase notification matching the invoice variance, auto-resolves with documentation attached.
Human-resolved missing PO
AI cannot find a PO, routes to the requesting department with vendor and amount context. Manager creates a PO and links it in minutes.
How Nexus AP Helps
Nexus AP uses AI to auto-resolve 50%+ of exceptions and routes the remainder with full context, reducing average resolution time by 70%.
Start Free TrialFrequently Asked Questions
What percentage of exceptions can AI resolve?
Typically 40-60% of exceptions can be auto-resolved by AI, particularly price variances within tolerance, quantity timing differences, and known vendor patterns.
How does AI learn to resolve exceptions?
By analyzing how human resolvers handled similar exceptions in the past, identifying patterns, and applying the same logic to new cases.
Category
ai-automationRelated Terms
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